Last updated: [17/11/2025]
These Terms and Conditions govern the use of the Biowoodtech Sdn Bhd website and all transactions, quotations, communications, and commercial interactions with Biowoodtech Sdn Bhd. By accessing this website or engaging with our services, you agree to be bound by these Terms and Conditions.
1. Acceptance of Terms
By using this website, submitting an inquiry, requesting a quotation, or purchasing products or OEM services from Biowoodtech Sdn Bhd, you confirm that:
- You have read and understood these Terms and Conditions.
- You have the authority to represent your organisation, where applicable.
- You agree to comply with all conditions outlined in this document.
If you do not agree, you must stop using the website and refrain from submitting any information to us.
2. Website Purpose
This website provides information regarding:
- Charcoal briquettes
- Sawdust products
- OEM manufacturing services
- Distribution and bulk order opportunities
All content is for general informational and commercial reference only.
Biowoodtech Sdn Bhd reserves the right to modify, limit, or suspend website content without notice.
3. User Responsibilities
By using this website, you agree that you:
- Will provide accurate and complete information when submitting a form or request.
- Will not attempt to interfere with website security or functionality.
- Will not use the website for illegal, abusive, fraudulent, or harmful activity.
- Are responsible for ensuring that any information you provide is lawful and authorised by your organisation.
Biowoodtech Sdn Bhd may restrict access to any user who violates these responsibilities.
4. Quotations and Orders
4.1 Nature of Quotations
All quotations issued by Biowoodtech Sdn Bhd:
- Are estimates based on customer requirements.
- Are subject to availability of materials and production capacity.
- Do not constitute a legally binding offer.
- May change due to fluctuations in cost, logistics, or supply conditions.
A contract is only formed once Biowoodtech Sdn Bhd confirms the order in writing.
4.2 Order Confirmation
Once confirmed:
- Orders cannot be cancelled without Biowoodtech Sdn Bhd’s written approval.
- Any cancellation may incur costs or penalties depending on manufacturing progress.
5. Products and Specifications
Biowoodtech Sdn Bhd supplies:
- Charcoal briquettes
Sawdust products - OEM manufacturing and packaging services for commercial clients
5.1 Manufacturing Tolerances
Due to the nature of biomass products, reasonable variations may occur in:
- Colour
- Size
- Burn time
- Ash content
- Moisture levels
- Packaging weight
Such variations are considered normal and acceptable within the industry.
5.2 Product Use and Safety
Buyers are responsible for:
- Ensuring products are suitable for their intended use
- Proper storage in dry, well ventilated environments
- Complying with safety practices when handling combustible products
Biowoodtech Sdn Bhd is not liable for misuse, improper storage, or hazardous handling by the buyer.
6. OEM Services
If you engage Biowoodtech Sdn Bhd for OEM manufacturing:
- Final product performance depends on customer specifications.
- All artwork, packaging design, and labelling must be approved by the customer before production.
- The customer accepts all responsibility for regulatory compliance related to branding, labelling, and downstream usage.
- Any defects arising from customer provided designs, instructions, or materials are not the responsibility of Biowoodtech Sdn Bhd.
7. Pricing and Payment
- All prices are provided in the quotation issued.
- Prices may be adjusted due to raw material cost changes or logistics fees.
- Payment terms must be followed as stated in the final invoice.
- Late payments may result in delayed delivery or suspension of services.
Biowoodtech Sdn Bhd reserves the right to charge interest on overdue payments.
8. Delivery, Risk, and Logistics
8.1 Delivery Conditions
Delivery timelines provided are estimates only.
Factors such as weather, supply chain delays, transportation availability, or government restrictions may affect delivery schedules.
8.2 Risk Transfer
Risk transfers to the buyer once:
- Goods are handed over to the logistics provider, or
- Goods leave Biowoodtech Sdn Bhd facilities, depending on the agreed Incoterm
8.3 Inspection Upon Receipt
Buyers must inspect goods immediately upon delivery.
Claims relating to defects, shortfalls, or damage must be made promptly. Failure to notify us within a reasonable period may be considered acceptance of the goods.
9. Intellectual Property Rights
All content on the website, including text, images, product descriptions, design elements, and any proprietary manufacturing information, belongs to Biowoodtech Sdn Bhd.
You may not copy, distribute, reproduce, or use any content without written permission.
OEM designs created for customers remain the property of the customer only after full payment is received.
10. Disclaimers
- All website content is provided for general informational purposes.
- Biowoodtech Sdn Bhd does not guarantee absolute accuracy, completeness, or timeliness of information.
- Product performance may vary depending on environmental and storage conditions.
Use of the website is at your own risk.
11. Limitation of Liability
To the fullest extent permitted by Malaysian law, Biowoodtech Sdn Bhd is not liable for:
- Loss of revenue, profit, business, or opportunity
- Indirect or consequential damages
- Claims resulting from user provided specifications in OEM projects
- Losses caused by misuse or improper storage of products
- Any delays, interruptions, or errors in website access
- Damage caused by third party logistics providers
- Issues arising from external cyber attacks or system failures
- Losses caused by user reliance on website information
Liability for any claim is strictly limited to the amount paid by the customer for the specific goods or services.
12. Indemnity
You agree to indemnify and hold harmless Biowoodtech Sdn Bhd, its directors, employees, agents, and partners from any claims, damages, losses, or expenses arising from:
- Misuse of products
- Incorrect storage or handling
- Violation of these Terms
- Submission of false or misleading information
- Breach of OEM instructions or legal compliance requirements
- Unauthorised use of website content
- Actions or negligence of third party carriers after pickup
- Any claims arising from your customers or end users
This indemnity applies to all direct and indirect claims.
13. Suspension or Termination
Biowoodtech Sdn Bhd may suspend or terminate website access or refuse future orders if a user:
- Violates these Terms
- Provides false or harmful information
- Attempts to disrupt operations or website functionality
14. Governing Law
These Terms and Conditions are governed by the laws of Malaysia.
Any disputes shall be resolved in Malaysian courts.
15. Contact Information
For inquiries about these Terms and Conditions, contact us at:
Email: biowoodtechsp@gmail.com