Privacy Policy

Last updated: 17/11/2025

Biowoodtech Sdn Bhd operates this website and provides charcoal briquettes, sawdust materials, and OEM manufacturing services. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or submit data through any contact or inquiry form.

By using our website, you agree to the practices described in this Policy.

1. Information We Collect

We collect personal information that you voluntarily provide, including:

  • Name
  • Phone number
  • Email address


This information is collected when you submit an inquiry, request a quotation, or communicate with us.

We also automatically collect non personal data through cookies and similar tracking tools, including:

  • Browser type
  • Device information
  • IP address
  • General website behaviour and analytics

2. How We Collect Information

We collect information through the following methods:

  • Online inquiry and contact forms
  • Cookies, analytics scripts, and browser based tracking
  • Direct communication via email or other channels
    We do not collect additional information without your knowledge or consent.

3. How We Use Your Information

We use your information for operational, commercial, and administrative purposes such as:

  • Responding to inquiries and customer requests
  • Preparing quotations for distribution, manufacturing, or OEM services
  • Processing orders and facilitating communication
  • Improving internal operations, website performance, and customer support
  • Maintaining business records and compliance documentation

We do not sell, rent, or trade your personal information.

4. Sharing of Information

Your personal information is not shared with unrelated or unauthorised parties.

We may share data only with trusted service providers who assist in:

  • Website hosting
  • Data processing
  • Analytics and performance monitoring

These providers are allowed to access information only as needed to perform their services and must protect it with secure practices.

We do not allow third parties to use your information for advertising or marketing.

5. International Transfers

We currently do not transfer your personal information outside Malaysia. All processing, storage, and handling of data is conducted within Malaysia.

If international transfers become necessary in the future, users will be notified before such practices are implemented.

6. User Rights and Limitations

At present, the website does not offer automated access, deletion, or correction features.

You may contact us directly if you have concerns about your information. Requests will be handled based on internal policies, applicable laws, and operational capacity.

We reserve the right to refuse requests that:

  • Cannot be verified
  • Are excessive or unreasonable
  • Compromise security, confidentiality, or operational integrity

7. Cookies and Tracking Technologies

We use cookies to support essential website functionality and basic analytics. These help us monitor site performance, improve user experience, and understand general usage patterns.

If you prefer not to allow cookies, you may disable them in your browser settings. Some website features may not function properly if cookies are disabled.

8. Data Retention

We retain personal information only for as long as required to:

  • Respond to your inquiries
  • Prepare quotations
  • Maintain internal documentation
  • Support operational, legal, or audit requirements

When data is no longer needed, it is deleted or anonymised.

9. Security Measures

We use reasonable administrative, technical, and organisational measures to protect your information. These include:

  • Secure storage practices
  • Restricted internal access
  • Basic encryption and secure website protocols
  • Routine maintenance and monitoring

Although we take precautions, no website or digital system can guarantee complete security.

Biowoodtech Sdn Bhd is not responsible for:

  • Cyber attacks or unauthorised access caused by factors outside our control
  • User negligence, weak passwords, or unsafe device practices
  • Breaches arising from third party platforms or internet service providers

10. Children’s Privacy

This website is intended for adults and business representatives. We do not knowingly collect information from minors.

We do not recommend that minors interact with or use this website.

11. Indemnity

By using our website, you agree to indemnify and hold harmless Biowoodtech Sdn Bhd, including its directors, employees, and partners, from any claims, losses, damages, liabilities, or expenses arising from:

  • Misuse of the website
  • Submission of inaccurate or misleading information
  • Unauthorised access or breaches caused by user behaviour
  • Violations of this Privacy Policy
  • Use of our products outside recommended or intended applications

This indemnity applies to all claims whether direct, indirect, consequential, or incidental.

12. Limitation of Liability

To the fullest extent permitted by Malaysian law, Biowoodtech Sdn Bhd is not liable for:

  • Any loss of data, income, profit, or business
  • Any damage resulting from website interruptions, delays, or errors
  • Any misuse, alteration, or unauthorised use of your personal information
  • Any reliance on website information or content
  • Any damage caused by external service providers, internet failures, or cyber incidents

Your use of the website is at your own risk. All information is provided as is and as available.

13. Changes to This Privacy Policy

We may update this Privacy Policy when necessary. Updates take effect once posted on this page. Continued use of the website after changes indicates acceptance of the updated Policy.

14. Contact Us

If you have questions about this Privacy Policy or how your data is handled, you may contact:

Email: biowoodtechsp@gmail.com